Rental Cashier - Part Time, Winter 26/27

Alterra • Enumclaw, WA

1d • $20 - $21 • Onsite

About The Position

Crystal Mountain is seeking energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. Rental Cashiers assist guests throughout the rental process by accurately processing transactions, managing reservations, recommending rental products and accessories, and providing exceptional customer service. Success in this role requires strong communication skills, attention to detail, the ability to multitask, and a commitment to creating memorable guest experiences.

Requirements

• Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.
• Basic cash handling and mathematical skills.
• Strong customer service and interpersonal communication skills.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.
• Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent attention to detail and accuracy when processing transactions and reservations.
• Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.
• Willingness to work in a winter resort environment and adapt to changing business needs.

Nice To Haves

• Previous skiing or snowboarding knowledge is preferred but not required.

Responsibilities

• Welcome guests and provide exceptional customer service throughout the rental experience.
• Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.
• Assist guests in selecting the appropriate rental equipment based on age, ability level, terrain preference, and current conditions.
• Recommend upgrades and additional products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.
• Answer guest questions regarding rental equipment, pricing, policies, resort services, and mountain information.
• Verify guest information and ensure rental agreements and waivers are completed accurately.
• Maintain cash drawer accountability and accurately reconcile transactions.
• Assist with online reservations, modifications, cancellations, and guest inquiries.
• Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.
• Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.
• Restock retail merchandise, rental forms, and operational supplies as needed.
• Help manage guest flow during peak business periods while maintaining a positive attitude.
• Resolve routine guest concerns professionally and escalate more complex issues to supervisors when appropriate.
• Follow all company policies regarding cash handling, safety, security, and guest confidentiality.
• Support other Rental and Retail operations as business needs require.
• Perform other duties as assigned.

Benefits

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed