Rental Car Manager and Customer Care Specialist
ZT Auto•Fort Walton Beach, FL
•Onsite
About The Position
Toyota of Fort Walton Beach is seeking a motivated and customer-focused professional to join our team as a Rental Car Manager & Customer Care Specialist. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leadership skills.
Requirements
- Previous experience in customer service, hospitality, or automotive industry preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with computer systems and scheduling software
- Ability to lead, problem-solve, and stay calm under pressure
- Valid driver’s license with a clean driving record
Responsibilities
- Oversee daily operations of the rental car department
- Manage vehicle inventory, availability, and scheduling
- Ensure vehicles are clean, maintained, and ready for customers
- Coordinate reservations, check-ins, and check-outs
- Monitor rental agreements, billing, and compliance requirements
- Handle customer inquiries, issues, and escalations professionally
- Provide exceptional customer service in person, over the phone, and online
- Assist customers with service appointments, vehicle inquiries, and follow-ups
- Address and resolve customer concerns with professionalism and empathy
- Maintain accurate customer records and communication logs
- Support dealership staff in delivering a seamless customer experience
Benefits
- Health, dental, and vision insurance options
- Paid time off and holidays
- Opportunities for advancement within the dealership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
