Rental Car Manager and Customer Care Specialist

Toyota of Fort Walton Beach • Fort Walton Beach, FL

22h • Onsite

About The Position

Toyota of Fort Walton Beach is seeking a motivated and customer-focused professional to join our team as a Rental Car Manager & Customer Care Specialist. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leadership skills.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with computer systems and scheduling software
• Ability to lead, problem-solve, and stay calm under pressure
• Valid driver’s license with a clean driving record

Nice To Haves

• Previous experience in customer service, hospitality, or automotive industry preferred

Responsibilities

• Oversee daily operations of the rental car department
• Manage vehicle inventory, availability, and scheduling
• Ensure vehicles are clean, maintained, and ready for customers
• Coordinate reservations, check-ins, and check-outs
• Monitor rental agreements, billing, and compliance requirements
• Handle customer inquiries, issues, and escalations professionally
• Provide exceptional customer service in person, over the phone, and online
• Assist customers with service appointments, vehicle inquiries, and follow-ups
• Address and resolve customer concerns with professionalism and empathy
• Maintain accurate customer records and communication logs
• Support dealership staff in delivering a seamless customer experience

Benefits

• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for advancement within the dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees