Rental Car Associate - Fowler Toyota Norman

Fowler Automotive • Norman, OK

1d • Onsite

About The Position

Fowler Toyota Norman is seeking an expert in customer service who is highly organized and can execute our rental car process. If you can make customers feel welcome and confident that their needs are being met, then Fowler Toyota Norman may be your next career home.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Nice To Haves

• one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Completes rental contract, explains rental policies and procedures, verifies credit, and obtains customer signature and deposit.
• Calls storage or service area to determine automobile availability and requests delivery.
• Works with other rental agencies to secure a vehicle for customers when necessary.
• Coordinates customer pick up or drop off, if necessary.
• Collects rental fees by handling credit card, check, and cash transactions.
• Coordinates direct billing with insurance companies.
• Reconciles cash or credit card slips with rental agreements and sends them on to management.
• Performs daily cash drawer settlement to maintain daily drawer balance.
• Performs daily inventory inspection of all rental units in fleet.
• Must be familiar with Client Relationship Management (CRM) software.

Benefits

• medical, vision, dental life & disability insurances
• 401K employer matching plan
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays
• Parental Leave & Bereavement Leave
• employee assistance program
• job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs
• Mamava Lactation Pods for customers and personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED