Rental Car Administrator

Westside Toyota•North Olmsted, OH

4d•Onsite

About The Position

Westside Toyota is seeking a high-energy, customer-centric Rental Vehicle Administrator to manage our fast-paced Rental and Service Loaner Fleet. Unlike a typical back-office fleet role, this is a highly visible, public-facing position. You will serve as the primary point of contact for our retail rental clients and service guests. If you thrive on interacting with the public, delivering exceptional hospitality, and keeping a moving fleet organized, we want to hear from you!

Requirements

High School Diploma or equivalent required.
Must possess a valid Driver’s License with a clean, insurable driving record.

Nice To Haves

Previous experience in a retail customer service, hospitality, or public-facing role is highly preferred.
Exceptional verbal communication, a polished professional demeanor, and a genuine passion for problem-solving and customer satisfaction.

Responsibilities

Greet customers warmly, manage bookings, explain rental agreements clearly, and deliver an upscale hospitality experience to the public and dealership guests.
Manage the daily assignment, checkout, and return of service loaner and rental vehicles efficiently.
Verify customer eligibility (e.g., insurance, driver’s licenses) and ensure all digital and physical rental contracts are accurately completed.
Maintain meticulous records of vehicle usage, mileage, fuel levels, and physical condition. Coordinate with management to schedule routine maintenance, registration updates, and insurance compliance.
Conduct thorough pre- and post-use vehicle inspections alongside customers to accurately document vehicle condition. Ensure all fleet vehicles are detailed, fueled, and staged for immediate guest use.
Partner closely with Service Advisors and Service Management to forecast daily vehicle availability and optimize fleet utilization.