Rental Attendant

Granby Ranch • Granby, CO

3h • Onsite

About The Position

The Rental Attendant greets guests and assists with ski and snowboard rental equipment setup, including boot fitting, helmet sizing, and ski and snowboard sizing. This role combines customer service and technical skills to help provide a positive, safe experience for skiers and riders of all ability levels.

Requirements

• High School diploma or equivalent or actively enrolled in High School.
• Knowledge of winter snow sport equipment.
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must be capable of working in a high volume, fast-paced environment.
• Must be able to lift up to 30 lbs.
• Must be able to lift boots, bindings and skis for an extended period of time.
• Must be able to Walk, Kneel, Squat, Climb (ladders), Reach, Grab, Push, Pull, Lift, Sit, and Stand.

Nice To Haves

• Preferred prior experience in a ski & snowboard rental shop.
• Preferred experience in skiing and riding.

Responsibilities

• Assist guests in all aspects of the rental experience, including setup of ski and snowboard rental equipment, adjusting equipment and answering questions.
• Get certified to tech all types of bindings in Granby Ranch’s rental shop.
• Assist with scanning rental assets into our system for accurate return data.
• Ensure all guests sign off on their din setting, with parents/guardians signing off for minors.
• Maintain an efficient, clean and safe rental shop.
• Always prevent theft.
• Maintain rental fleet and inventory including boots, skis, snowboards, poles and snowshoes.
• Check rental reservations daily to be aware of next-day bookings.
• Assist with daily rental equipment returns and put back to designated storage.
• Assist in tracking equipment, inventory, check in and check out processes.
• Complete all data input and paperwork organization daily.
• Assist with Retail, Scanning, Tickets and Ski School departments when needed and as requested.
• Learn how to sell ticket and rental products at the POS.
• Be aware of retail offerings to promote sales.
• Learn how to sell retail at POS.
• Assist with Ticket Scanning outside during lunch breaks and high-volume season.
• Maintain an exceptional level of professional guest service in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.

Benefits

• Paid sick time
• Free Granby Ranch season pass
• Free skiing and riding at 15 other Colorado resorts
• Discounts on in-house food & beverage, rentals, lessons, and retail
• Health benefits (medical, dental, vision, life, short-term and long-term disability) - for year-round/full-time positions
• Retirement benefits - for year-round/full-time positions
• Two-weeks paid time off per year - for year-round/full-time positions
• Employee housing is available for full-time seasonal and year-round employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED