Rental Associate

Norfolk Motor Company•Norfolk, NE

8d•Onsite

About The Position

The Rental Associate is responsible for assisting with all aspects of the Rental Department. This individual handles full-cycle rental arrangements and schedules appointments to ensure a seamless customer experience. This role requires exceptional people skills, a positive attitude, and a genuine desire to provide high-level service. The role also includes detailing cars at the rental location.

Requirements

Must be 18 or older to meet insurance requirements.
Valid in-state driver’s license with a clean driving record (MVR).
Professional appearance with excellent verbal and written communication skills in English.
Proficient computer skills.
Ability to handle mathematical concepts (pricing, rates, ratios, and percentages).
Ability to collect data, establish facts, and draw valid conclusions to solve customer problems.
Must pass pre-employment background checks and drug testing.

Nice To Haves

Spanish fluency is a plus.

Responsibilities

Handle all rental arrangements, ensure agreements are completed correctly, and coordinate the delivery of pre-arranged rentals.
Responsible for the opening and closing of the Rental Department based on published hours.
Check in returns, inspect for damage, monitor mileage/condition, and coordinate necessary repairs or detailing.
Collect all monies due from customers and insurance companies; maintain all rental records.
Contact customers who have failed to return vehicles at the agreed-upon time.
Handle incoming phone and internet leads; answer customer questions regarding vehicle needs and dealership products.
Maintain strong business relationships with body shops and frequent rental promoters.
Maintain a thorough understanding of dealership inventory, automotive terminology, and technological changes.
Adhere to all federal, state, and local laws governing retail auto sales and company safety policies.
Fills vehicle with fuel, if needed.
Detailing cars down at the rental location.