Rental and Used Coordinator

Total Industries•Fresno, CA

4d•Hybrid

About The Position

As a Rental and Used Coordinator, you will coordinate all aspects of rental and used equipment. This includes creating and maintaining contracts, locating equipment, ensuring equipment readiness, coordinating preparation, inspection, repairs, and transportation. You will also ensure that maintenance is scheduled and performed as promised. The role involves managing the customer experience from accepting and negotiating requests, establishing credit, and invoicing. Collaboration across the sales, rental, used, service, and parts departments is a daily expectation.

Requirements

High school diploma or equivalent.
2+ years of customer service experience.
Excellent communication and customer service skills.
Professional manner in person and on the phone with customers.
Willing to communicate transparently even when the message is hard.
Detail oriented with strong organization, time management and proven math skills.
Ability to multi-task and shift priorities in a changing environment.
Ability to work under pressure and use good business judgment.
Ability to work independently and with others to problem solve and drive continuous improvement.
Personally accountable and committed to follow-through to ensure customer satisfaction.
Willing to train others and committed to ongoing personal development.
Intermediate computer skills using the Microsoft Office suite.
Ability to work independently and collaboratively.
Ability to understand and follow written and verbal instructions in English.
Demonstrated ability to act in a way that is consistent with our values.
The ability to work at a branch office daily, if qualified for hybrid work-from-home status, then the ability to work independently at a home office that has high speed internet, with minimal to no distractions during work hours (7:30-4:30).
Qualified background check and drug screening.

Nice To Haves

2+ years of experience in rental coordination working in a material handling / industrial environment with parts sales.
Knowledge of industrial equipment and their applications.
Undergraduate degree in business or logistics.

Responsibilities

Answer phones for Rental & Used Department, serving as main contact for branch.
Coordinate rental and used equipment needs on a daily basis with customers and internal departments.
Maintain communication with customers, providing status throughout the rental and used purchase process.
Interact with credit department and provide necessary information for setting up new accounts.
Generate Rental Contracts.
Manage the status of all in-house orders from booking through delivery.
Coordinate Rental Equipment Planned Maintenance activities.
Inspect and photograph all rental equipment upon return.
Request prep and repair quotes and open work orders for Used Equipment sales.
Manage branch specific Used Equipment inventory including but not limited to; acquisition, location, status, availability, branch transfers, receiving and on-line visibility.
Provide photos for website sales to lead website coordinator as equipment becomes available and notify them when used equipment is sold.