Rental Agent

CDS Monarch, Inc.•Webster, NY

just now•$20 - $24•Onsite

About The Position

The Rental Agent is responsible for supporting occupancy, leasing, resident retention, and compliance activities for assigned housing communities. This position serves as a primary point of contact for prospective and current residents and is responsible for guiding applicants through the leasing process, maintaining accurate records, supporting regulatory compliance requirements, and providing responsive customer service. The Rental Agent works closely with the Community Manager, Maintenance staff, residents, and regulatory agencies to ensure efficient property operations and compliance with affordable housing program requirements.

Requirements

Knowledge of leasing practices, resident relations, and customer service principles.
Understanding of Fair Housing requirements and affordable housing regulations.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet regulatory deadlines.
Strong interpersonal, conflict resolution, and customer service skills.
Effective verbal and written communication skills.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related software.
Ability to maintain confidentiality and exercise sound judgment in handling resident information.
High School Diploma or GED required.
Must possess a valid driver's license and vehicle insurance.
Must be able to walk properties, climb stairs, inspect apartments and common areas, and occasionally lift or move items weighing up to 20 pounds.
Ability to reach above shoulder level.
Ability to turn/twist upper body.
Able to use hand repetitive action for fine manipulating, keyboarding and typing.

Nice To Haves

Associate degree in Business Administration, Property Management, Human Services, or a related field preferred.
Minimum three (3) years of leasing, affordable housing, customer service, property management, administrative support, or related experience preferred.
Experience working with affordable housing programs, regulatory compliance, or multifamily housing preferred.
Experience using property management software preferred.
Certified Occupancy Specialist (COS) certification required for affordable housing communities or obtained within an established timeframe.
Working knowledge of Low-Income Housing Tax Credit (LIHTC) programs or ability to obtain training.
New York State Notary Public License must be obtained within six (6) months of hire.

Responsibilities

Assist the Community Manager with the implementation of marketing and leasing plans designed to maintain occupancy goals.
Respond to telephone, email, and in-person inquiries from prospective residents and maintain accurate prospect records.
Conduct property tours and present available housing opportunities to prospective residents.
Process rental applications in accordance with the Tenant Selection Plan, Fair Housing requirements, affordable housing regulations, and company policies.
Coordinate move-in scheduling with residents and maintenance staff and maintain accurate vacancy and occupancy information.
Conduct resident orientations and explain community policies, procedures, and expectations.
Complete move-in and move-out inspections with residents and maintain associated documentation.
Maintain a professional, welcoming, and customer-focused office environment.
Provide prompt and courteous assistance to residents, applicants, vendors, and visitors.
Support resident retention efforts through effective communication and responsive customer service.
Enforce lease provisions and community rules consistently and in accordance with Fair Housing requirements.
Process lease renewals and prepare associated documentation in accordance with company policies and regulatory requirements.
Coordinate resident communications related to annual and interim recertifications, lease renewals, and occupancy requirements.
Process and monitor resident work orders and perform follow-up communication regarding service completion and satisfaction.
Maintain knowledge of and perform duties in compliance with affordable housing regulations and agency requirements, including HUD, DHCR, HFA, Fair Housing, ADA, and other applicable federal, state, and local regulations.
Maintain accurate waiting lists and applicant records in accordance with program requirements.
Schedule and conduct applicant and resident interviews.
Obtain and review third-party verifications related to income, assets, deductions, and eligibility requirements.
Prepare certifications, recertifications, and related documents accurately and within required timeframes.
Ensure required regulatory notices and correspondence are completed and distributed timely.
Maintain resident files in a complete, organized, and audit-ready condition.
Prepare and submit reports and documentation required by regulatory agencies and management.
Maintain accurate resident, applicants, leasing, and occupancy records.
Utilize property management software and related systems to update and maintain records and reporting.
Prepare correspondence, notices, forms, and other resident documentation.
Attend staff meetings, training sessions, and departmental meetings as required.
Follow all company policies, procedures, and standards of conduct.
Perform other duties as assigned.
Adhere to all CDS Life Transitions, Inc. policies and procedures.
Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
Attend mandatory education and training modules as scheduled; obtain and maintain all required certifications/training by State regulations and CDS policy.
Act as a professional representative of CDS Life Transitions, Inc. in regard to appearance, behavior, temperament, communication, language, and dress.