Rental Agent

Kenworth Louisiana•Elmwood, LA

2d•Onsite

About The Position

Greet customers, listen to their description of the problems or service needed, and prepare repair Orders as needed. Requires the ability to manage high volume customer service and a fast-paced environment. This position will require a professional level of organization as well as time management & multi-tasking skills.

Requirements

Microsoft Excel experience required!
Minimum High School Diploma or equivalent required.
Ability to work independently.
Ability to multitask in a demanding environment.
Excellent communication skills both written and verbal.
Analytical person/solution driven.
Solid computer experience including Microsoft office platforms (Outlook, Excel, Word)
Highly organized and must have suitable time management skills.
Attentive to details
Punctual and dependable
Ability to work independently as well as within a team
Adaptability/flexibility to change priority as company requires

Responsibilities

Customer interaction (in-person, email, phone, etc.)
Open/Close Rental Agreements
Daily rentals check in/out.
Inspect/ record vehicle condition at check out and return using industry application.
Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
Prepares a service tickets in a timely manner.
Writes a brief description of the customer's concern on the repair order.
Greets customers in a timely, friendly manner and obtains vehicle details and information.
Refers to service history and inspects the vehicle by taking photos and videos, as necessary.
Manage PacLease social media posts and monitor engagement, assist with monthly parts magazine ads for PacLease rental department announcements and specials.
Any other advertising engagement/ projects as required by management.
Keeps work area clean and organized.
Other projects and tasks as assigned by supervisor.
Other duties as assigned