Rental Agent

Loyalty Automotive•Chester, VA

About The Position

As a Rental Car Specialist at Loyalty Collision Center, you will play a vital role in ensuring our customers have an exceptional experience while their vehicles are in our care. Your friendly demeanor, attention to detail, and commitment to delivering outstanding customer service will make you an invaluable part of our team.

Requirements

High school diploma or equivalent (some positions may require a college degree).
Prior customer service or sales experience is often preferred.
Familiarity with rental car software and reservation systems.
Strong communication and interpersonal skills.
Exceptional attention to detail and the ability to thrive in a fast-paced environment.
Valid driver's license and a clean driving record (may be required).
Ability to lift and move objects up to a certain weight (e.g., luggage).

Responsibilities

Warmly greet customers with a smile and professionalism.
Assess customer needs and recommend the perfect vehicle to suit their requirements.
Provide clear and informative explanations of our rental policies, rates, and vehicle options.
Address customer inquiries and concerns promptly and efficiently.
Conduct thorough vehicle inspections before and after each rental to document any damage or issues.
Ensure that rental vehicles are impeccably clean, well-maintained, and meet stringent safety standards.
Collaborate with our maintenance team to schedule necessary repairs and maintenance.
Expertly process rental agreements, verifying customer identification, driver's licenses, and payment methods.
Clearly explain rental terms and conditions to customers and obtain their agreement.
Collect rental fees, deposits, and any additional charges as needed.
Provide customers with precise receipts and rental contracts.
Maintain meticulous rental records and documentation.
Keep track of vehicle availability, reservations, and returns.
Complete necessary paperwork related to vehicle rentals, including damage and accident reports if required.
Conduct thorough inspections of vehicles upon return, noting any new damage or discrepancies.
Accurately calculate rental charges, fees, and refunds.
Ensure the timely return and check-in of rental vehicles.
Detail Vehicles when necessary.
Ensure that the rental office and rental vehicles are consistently clean and presentable.
Maintain adequate supplies of rental materials, such as brochures, forms, and rental agreements.
Seize opportunities to offer additional services or upgrades to customers when appropriate.
Promote our loyalty programs, insurance options, and other offerings that enhance the rental experience.