Rental Agent
St. Louis•Glendale, MO
•Onsite
About The Position
Glendale Chrysler Jeep Dodge Ram, a top-performing automotive dealership in St. Louis for over 50 years, is seeking a motivated and dependable Rental Fleet Associate to manage and maintain its growing rental vehicle fleet. This role is crucial for ensuring a seamless rental experience for customers. The associate will handle customer interactions, manage rental agreements, inspect vehicles, coordinate with insurance companies, track revenue, and maintain digital records, all while ensuring vehicles are clean and ready for use.
Requirements
- Minimum 1 year of customer service experience preferred.
- Strong attention to detail and organizational skills.
- Professional, friendly, and customer-focused demeanor.
- Availability of working Saturdays.
- Valid driver’s license required.
- Ability to drive manual transmission.
- Must be willing to complete a pre-employment background check and drug screening.
Responsibilities
- Greet and assist customers in person and over the phone regarding rental pricing, vehicle availability, and policies.
- Respond to customer inquiries promptly, ensuring all calls are returned within one hour.
- Complete rental agreements accurately for each vehicle rented.
- Verify proof of insurance, driver’s license, and secure all required signatures.
- Inspect returned vehicles for mileage, fuel level, and potential damage; complete a check-in form for every return.
- Clearly explain all rental policies, including: No smoking or pets allowed, responsibility for damages and violations, and full fuel tank required upon return.
- Coordinate with insurance companies to verify coverage, confirm payment terms, and follow up on claim payments.
- Ensure timely payment for all rental types: warranty, customer pay, internal, and insurance claims.
- Wash, vacuum, and detail rental vehicles to ensure they are clean and ready for the next customer.
- Track daily rental revenue and utilization using Excel.
- Scan rental agreements and maintain organized digital records.
- Communicate daily with Service Advisors and Management about customers currently in rental vehicles.
- Maintain an organized, professional workspace and protect all customer information.
Benefits
- Medical and dental insurance
- Paid training and development opportunities
- Growth and advancement potential within the dealership
- Family-owned and operated environment
- Long-term job stability
- Paid holidays, vacation, personal, and sick days
- Employee vehicle purchase programs
- Accurate electronic timekeeping and payroll
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
