Rental Agent/Service Writer

Gabrielli Truck Sales • Town of Colonie, NY

2d

About The Position

Gabrielli Truck Leasing (GTL), a division of Gabrielli Truck Sales, is the Northeast’s largest commercial truck leasing and rental provider. We are seeking a Fleet Administrative Assistant to join our growing team.

This role is critical in supporting our Fleet Operations team, ensuring smooth day-to-day operations, accurate recordkeeping, and professional communication with customers and vendors.

Requirements

• - 2+ years administrative support experience (automotive/trucking industry preferred).
• - Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• - Excellent organizational skills and attention to detail.
• - Strong written and verbal communication skills.
• - Ability to multitask in a fast-paced environment.
• - Must pass background check and drug test.
• - High School Diploma or GED required (Associate’s Degree preferred).

Nice To Haves

• - Experience with fleet management or dealership systems (Enrich, Decisiv, Geotab, or similar) a plus.

Responsibilities

• - Provide administrative support to the Fleet Director, Regional Managers, Supervisors, and Facility Managers.
• - Prepare and maintain service department records, reports, and spreadsheets.
• - Assist with Preventative Maintenance scheduling and follow-up with customers.
• - Process warranty claims documentation and assist with OEM portal updates.
• - Help manage Billback Estimates by compiling photos, repair orders, and supporting files.
• - Monitor and track Out-of-Service and Substitute units, updating reports daily.
• - Coordinate with Parts Administrators to ensure proper billing and returns processing.
• - Prepare customer-ready correspondence, estimates, and compliance documentation.
• - Maintain electronic filing systems for inspections, registrations, and repair orders.
• - Support supervisors with timecard tracking, scheduling, and new-hire onboarding paperwork.
• - Answer phones and emails, providing professional customer support and routing inquiries appropriately.
• - Act as liaison between Leasing Fleet operations and other GTL departments (Sales, Rental, Retail Service).

Benefits

• - Competitive salary with growth opportunities.
• - Full benefits package: Medical, Dental, Vision, 401K.
• - Paid Holidays and Paid Time Off.
• - Career development within the Gabrielli organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees