Renovations Account Manager

Entrusted•West Palm Beach, FL

About The Position

The Renovations Account Manager (RAM) is responsible for driving the growth and branding of Entrusted’s renovation services by building and managing new relationships that boost reputation and client satisfaction. This role demands a proactive and solution-oriented approach to not only nurture partnerships but also to address and solve cross-departmental challenges. The RAM would ensure excellence in our craftsmanship, cleanliness, and communication. The mission of the Reno Account Manager is to build and manage long-term mutually beneficial referral relationships that are built on trust; which drive profitable revenue for Entrusted. Overall, be driven to grow the business and find solutions for problems across all departments consistently.

Responsibilities

Mediate between partners and Entrusted Project Managers to ensure client satisfaction
Proactively move towards conflict and issues that arise within various partnerships/relationships
Work within the marketing budget to manage each referral account, understanding that marketing activities and expenses directly impact the company's financial bottom line
Plan and organize one’s weekly calendar by the end of the business day on Monday so that 5-7 personal visits per day & at least 15 phone touches per day occur
Have a working knowledge of what it looks like to instill confidence & peace of mind to all referral partners constantly, keeping this mission on the forefront of the mind
Equip and motivate Entrusted team members with the necessary tools and information to promote renovations in their current book of business or service offering
Maintain a positive, solution-focused attitude no matter the circumstances
Constantly use & maintain all systems currently in place within the marketing department
Seek to learn & grow through monthly evaluations with leadership
Prepare for 1 on 1 meetings with Marketing Manager to discuss upcoming / previous hunts and visits
Participate in the renovations road map to lead in the excellence of our craftsmanship, cleanliness, and communication
Pursue consistently professional development and continuous education
Maintain an approved driving record as defined by the company’s insurance provider
Be proficient in company policies as outlined in the Team Member Handbook
Complete adherence to company policies and mission statement as outlined in the Team Member Handbook
Other duties may be assigned