Renewals Team Lead

Blackbaud

13d • Onsite

About The Position

We’re looking for a collaborative, customer-focused, and results-oriented Team Lead, Customer Renewals to help drive retention and long-term customer success across our Growth and Emerging Market Digital customer portfolio. In this role, you will serve as an operational leader for our India-based renewal team, helping strengthen execution, improve forecast visibility, and support consistent customer engagement across the renewal lifecycle. Working closely with the Manager, Customer Renewals and cross-functional partners, you will help customers realize value from Blackbaud solutions while contributing to the success of purpose-driven organizations around the world. This is a unique opportunity to influence outcomes, elevate team performance, and help scale a high-impact renewals function through data-driven decision making, coaching, and operational excellence.

Requirements

• 4+ years of experience in customer renewals, account management, customer success, sales, revenue operations, or a related software-as-a-service environment.
• Strong knowledge of customer retention strategies, recurring revenue models, contract renewals, churn mitigation, and pipeline management.
• Understanding of forecasting, opportunity management, risk assessment, customer lifecycle practices, and data-driven decision making.
• Experience using Salesforce or similar customer relationship management platforms, including dashboards, reporting, and productivity tools supported by artificial intelligence capabilities.
• Proven ability to manage renewal portfolios, identify business risk, support revenue retention goals, and influence peers through coaching and leadership without direct management responsibility.

Nice To Haves

• Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.

Responsibilities

• Help protect customer retention and recurring revenue by supporting consistent execution of renewal strategies across the India-based team.
• Drive pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks early, and ensuring timely follow-up actions.
• Coach and support Renewal Representatives through customer conversations, negotiation preparation, objection handling, and renewal best practices.
• Strengthen operational excellence by reinforcing accurate customer relationship management system updates, renewal documentation, and process adherence.
• Partner across Sales, Customer Success, Finance, Product, Services, and Operations teams to remove customer roadblocks and support successful outcomes.
• Support onboarding, peer mentoring, call reviews, team huddles, and knowledge sharing to improve team readiness and consistency.
• Leverage reporting, dashboards, artificial intelligence-enabled tools, and customer insights to identify trends, prioritize opportunities, and improve renewal performance.

Benefits

• This role offers the opportunity to help shape a scalable renewal operation, strengthen customer outcomes, and contribute to the success of organizations making a difference in communities around the world. By combining operational discipline, customer advocacy, and continuous improvement, you will play a meaningful role in protecting customer value and supporting Blackbaud’s long-term growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed