Renewals Specialist

WorkWave • Holmdel Township, NJ

18h • Remote

About The Position

We are looking for a proactive, detail-driven, and customer-centric Renewal Specialist to join our newly established Renewals team. This role is responsible for leading and refining the customer renewal process to maximize retention and long-term value. The Renewal Manager will collaborate closely with Sales, Customer Success, Finance, and Operations to execute on-time renewals, reduce churn risk, and uncover growth opportunities, all while ensuring a smooth and exceptional customer experience. The ideal candidate has strong English proficiency, excellent written communication skills, and prior experience in collections or customer service, with the ability to confidently handle contract-related questions and renewal conversations.

Requirements

• 2+ years of experience in renewals, account management, customer service or collections
• Strong written and spoken English proficiency
• Excellent written communication skills, with the ability to explain complex information clearly and professionally.
• Ability to analyze data and translate insights into actionable strategies
• Highly organized with strong attention to detail and time-management skills

Nice To Haves

• Experience working with Salesforce is preferred
• Experience in a subscription-based or SaaS business model
• Familiarity with renewal forecasting and revenue recognition concepts
• Experience collaborating with small business or mid-market customers
• Knowledge of customer retention and churn reduction strategies

Responsibilities

• Own and manage the end-to-end customer renewal process, ensuring renewals are completed accurately and on time
• Develop and execute renewal strategies to maximize retention and recurring revenue
• Partner with Customer Success and Sales teams to identify renewal risks and proactively address customer concerns
• Provide regular reporting on renewal performance, churn, and trends
• Lead renewal negotiations for SMB accounts, including pricing, contract terms, and extensions, in alignment with company policies
• Maintain accurate renewal data within Salesforce
• Identify opportunities for upsell or cross-sell in collaboration with Sales and Success

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed