Renewals Manager

WorkWave • Holmdel Township, NJ

19h

About The Position

WorkWave is looking for a high-impact Renewal Manager to support our newly established Renewals organization. Reporting into the Customer Success organization, you will own the commercial lifecycle for our mid-market accounts in partnership with the CSM and AM team. You aren't just processing paperwork; you are an excellent negotiator and relationship builder who ensures our customers see the continuous value of their WorkWave investment, driving long-term retention and expansion.

Requirements

• 4+ years Of experience in SaaS renewals, CS, or Account Management specifically managing high-six-figure mid-market contracts
• Deep understanding of SaaS metrics (ARR, GRR, NRR, and Chum) and how they impact company valuation.
• A proven track record of handling tough commercial conversations with procurement and C-suite stakeholders.
• Proficiency in Salesforce is required.

Nice To Haves

• experience with Planhat or CPQ tools is a major plus.

Responsibilities

• Drive the transition to WorkWave's modem pricing and packaging models; Develop and execute negotiation strategies for complex, multi-year contracts justifying price increases and aligning contract value with the current ROI WorkWave solutions provide.
• Lead the end-to-end renewal process for a portfolio Of mid-market accounts, from initial outreach (90-180 days out) to contract execution.
• Proactively identify "at-risk" renewals and partner with Customer Success Managers (CSMs) and Sales to build and execute "save plans" and health-recovery playbooks that leverage strategic incentives or alternative pricing structures.
• Maintain a highly accurate renewal forecast within Salesforce/Planhat, providing the Director Of Renewals with regular visibility into bookings achievement or mitigation needs for blockers.
• Identify upsell and cross-sell opportunities during the renewal cycle and seamlessly hand off leads to the Sales team or lead the expansion yourself where appropriate.
• Actively contribute to strategic initiatives—such as -creation workstreams, or consolidator partnership projects—ensuring these projects align with the customer's long-term roadmap.
• Partner with Product, Finance, and Marketing to provide feedback on how pricing strategies are landing in the market and recommend adjustments to drive better retention.
• Assist the Director of Renewals in building out the Renewals templates, quotes, and negotiation worklows for the wider team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level