Renewals Specialist

Ardham Technologies•Albuquerque, NM

1d•Onsite

About The Position

The Renewals Specialist focuses on managing and executing customer renewals for software subscriptions, cloud services, maintenance contracts, support agreements, and recurring technology services. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, forecasting and building pipeline, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals. The Renewals Specialist will partner with AE’s, sales management, and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions, and will have had experience crafting and structuring deals, and building scalable processes. A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects

Requirements

2+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
Proven track record in successfully owning and delivering manual and automated processes
Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships
Sound business judgement, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization
Highly organized, multi-tasking skills, taking ownership and being efficient in ambiguous situations
Must have high attention to detail to do this job

Nice To Haves

Industry knowledge and familiarity with brands we work with. Need to be able to differentiate renewal requirements for specific product types across manufacturers

Responsibilities

Proactively manage Renewal pipeline and activity / engagement milestones
Research user purchase and renewal history and make recommendations based on prior activity
Understand the difference across various types of renewals, whether it is just for a warranty renewal, hardware support, software support, SaaS etc.
Forecast renewals based on previous renewals along with net new projects, prepare quotes months in advance of renewal date so customer can present to procurement
Keep organized and accurate renewal activity data and forecast in CRM
Partner with AE’s, sales management to identify existing revenue, retain and expand
Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
Assist with complex quote creation to allow Sales to focus on upsell
Help develop and execute Ardham’s Renewals strategy, in alignment with Ardham’s Sales strategy
Identify and optimize repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate
Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
Report out on a regular weekly, monthly, and quarterly cadence to VP of Sales, with a strong analytical approach and crisp communication style