Renewals Specialist (Contract Renewal Specialist) (Remote)

Mosaic Consulting Group • ,

3d • Remote

About The Position

This role is responsible for owning the execution of renewals for all accounts across Tiers 1, 2, and 3. The Renewals Specialist will manage commercial aspects of renewals, including pricing conversations, contract paperwork, and negotiation, thereby alleviating these tasks from the Senior and Junior Customer Success Managers (CSMs). This position will also partner with the Sales team on pricing exceptions, multi-year terms, and contract documentation. A key responsibility is tracking and reporting revenue reduction (downgrades, seat and module loss) at the point of renewal, contributing to the portfolio-level revenue-reduction KPI. The role requires maintaining renewal status and forecast in Salesforce, collaborating with the Senior Director on portfolio-level renewal forecasting, and proactively flagging at-risk renewals to the assigned CSM and Senior Director.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years in renewals, contracts, deal desk, or sales operations, ideally in enterprise software or professional services.
• Comfortable owning commercial conversations independently — pricing, terms, and paperwork.
• Strong organizational and CRM discipline (Salesforce or comparable).

Nice To Haves

• Direct, hands-on experience with UKG, or comparable HCM/Payroll/WFM renewals, is a plus.
• Experience partnering cross-functionally with both a customer success/account-management team and a sales organization.

Responsibilities

• Own renewal execution for every account across Tier 1, 2, and 3, starting at the tier-specific readiness checkpoints (120 days out for Tier 1, 90 for Tier 2, 60 for Tier 3).
• Take the commercial back-and-forth off the Senior and Junior CSMs — pricing conversations, contract paperwork, and negotiation route through this role.
• Partner with Sales on pricing exceptions, multi-year terms, and contract paperwork.
• Track and report revenue reduction (downgrades, seat and module loss) at the point of renewal, feeding the portfolio-level revenue-reduction KPI.
• Maintain renewal status and forecast in Salesforce, partnering with the Senior Director on portfolio-level renewal forecasting.
• Flag at-risk renewals early to the assigned CSM and the Senior Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level