Renewals Representative, LATAM (Detroit, MI)

Dynatrace•Detroit, MI

2d•Onsite

About The Position

Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization. Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer. Generating and sending quotes 120 days in advance that meet the customers contractual requirements. Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals. Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans. Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts. Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region. Provide information for internal management reporting. Meet all contractual and reporting deadlines. Perform additional duties as required.

Requirements

Experience working with software renewals
Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
Proven ability to manage high volumes of renewals at any given time
Self-starter, highly motivated, and committed to getting results
Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Excellent word processing and spreadsheet experience in MS Word and Excel

Nice To Haves

Portuguese/Spanish spoken and written advantageous
Knowledge of Dynatrace software products
Knowledge of licensing and product pricing
Basic Sales skills
Good numeracy skills

Responsibilities

Manage and track the entire renewal process
Coordinate and communicate customer renewal intentions with Sales, Finance and other members of the organization
Understand contracts and the different terms and conditions aligned with each customer
Generate and send quotes 120 days in advance that meet the customers contractual requirements
Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
Work closely with Account Managers and Customer Success Managers on customer strategies and sales plans
Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
Provide information for internal management reporting
Meet all contractual and reporting deadlines
Perform additional duties as required