Renewals Operations Analyst

OpenGov•Chicago, IL

1d•$63,000 - $70,000•Onsite

About The Position

As a member of the Commercial Operations Team, this role plays a critical part in developing and driving renewal and outreach strategies. Operating within a fast-paced environment that prioritizes accountability, the successful candidate will bring a wealth of prior SaaS experience, extensive knowledge of the public sector, excellent written and verbal communication skills, strong analytical capabilities, a genuine passion for our customers’ success, and a drive to introduce innovative technology within the government sector.

Requirements

Minimum of 1 year of experience in Sales, Account Management, Deal Desk, or Customer Success, preferably within small to later-stage SaaS companies.
Demonstrated success in thriving within a fast-paced, dynamic, and high-growth technology environment.
Proficient in contract verification, maintaining data integrity of all quotes, and reviewing terms and conditions to ensure renewal subscriptions align with company guidelines and policies.
Ability to effectively manage account team deal desk requests and lead renewal/commercial negotiation discussions.
Possess a positive attitude, high level of motivation, and a genuine passion for business development.
Excellent communication skills (written, verbal, and presentation), with the ability to articulate technical subjects to non-technical end-users in large enterprises.

Nice To Haves

Bachelor’s degree in a relevant field is highly preferred.

Responsibilities

Execute a comprehensive renewals playbook to streamline the renewal process and improve overall customer retention
Collaborate with Customer Success and Sales teams to create targeted outreach and engagement campaigns, ensuring timely renewals
Prepare pricing schedules and effectively negotiate pricing with customers, aiming for successful and mutually beneficial agreements
Work closely with internal Legal and Finance teams to draft and execute renewal contracts, ensuring compliance with company policies and legal requirements
Maintain and update accurate renewals forecasts, proactively identifying any potential risks or challenges, and collaborating with internal stakeholders to develop effective resolution strategies
Engage in cross-functional collaboration with various teams to gather essential documentation and resources required for maintaining organizational performance metrics