Renewals Manager

Contentful•Denver, CO

1d•$102,000 - $138,000•Hybrid

About The Position

As a Customer Account Manager of Renewals at Contentful, you will be instrumental in driving customer retention by managing contract renewals of Contentful’s customer base. You will proactively align with Accounts Executives and Customer Success on account plans, engaging with customers about their upcoming contract renewals, and uncovering expansion and upsell opportunities to drive them through contract signature. You will help to ensure positive customer experiences and increased net renewal retention.

Requirements

College / University Degree highly preferred
2+ years of experience in a closing role or 4 + years in relevant experience; Renewals Management, Account Management or Account Executive experience
Proven track record of meeting or exceeding sales or performance targets.
Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close
Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets, and signatory processes
Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
Can track and prioritize work based on deadlines
Ability to build rapport with customers, colleagues, and other stakeholders
Well-developed attention to detail and organization skills ie: follow processes, update the relevant systems diligently, and make suggestions on improvements where required
Strong technical acumen and the ability to effectively communicate complex technical concepts to customers
Dedicated to ensuring customer success, with a focus on mutual growth and achievement
Willingness to travel (up to 10%)

Responsibilities

Gain insight into customer goals and strategically package the solution and pricing that meet those goals.
Uncover expansion and upsell opportunities through the renewal process and drive those opportunities through contract signature.
Prepare and present data and trends to customers on current usage of the Contentful platform.
Drive customer conversations to uncover details such as procurement timelines, budgets, and signatory processes for contracts.
Proactively manage your book of business and meet quota goals.
Develop innovative proposals and negotiate contracts.
Manage multiple opportunities simultaneously and achieve a high level of throughput.

Benefits

Stock Options
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees.