Renewals Manager, Global Scaled Customer Success - Toronto

Pigment • Toronto, ON

1d • CA$130,000 - CA$140,000 • Hybrid

About The Position

The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision. You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion.

Requirements

• 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.
• Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.
• Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.
• Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.
• Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.

Nice To Haves

• Experience in high-growth SaaS, especially with scaled or pooled Customer Success models.
• Familiarity with planning, FP&A, or data/analytics products.
• Experience collaborating with Legal teams on contract redlines and exceptions.

Responsibilities

• Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution.
• Analyze customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans.
• Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realization narratives.
• Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows.
• Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks.
• Partner with Sales and Finance to optimize commercial structures for multiyear commitments, expansions, or right-sizing.
• Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes.

Benefits

• Competitive compensation package: ($130,000 - 140,000 CAD)
• Stock options to ensure you have a stake in Pigment's growth
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• Generous time off and parental leave policies
• Trust and flexible working hours
• Brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
• High-end equipment (based on stock/availability) to do your work in the best conditions
• Employer-sponsored 401(k), enabling you to prepare for retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed