Renewals Manager (East)

Wiz, Inc.

4h•$69,000 - $94,000•Remote

About The Position

Working closely with Wiz's broader Sales and Customer Success teams, our Renewal Managers play a critical role in Wiz's customer retention and expansion strategy. Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit a high level of business and sales acumen while maintaining a customer-first approach.

Requirements

2 years of related cybersecurity and renewals experience.
Experience working in a SaaS revenue organization (such as Sales, CSM, or a renewals team).
Deep understanding of SaaS offerings and pricing models, with the ability to learn Wiz's offerings and pricing with agility.
Ability to work independently and as part of a team.
Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Nice To Haves

5 years of related cybersecurity and renewals experience.
Proven track record of success and over-achievement of renewal quota in previous positions.
Highly collaborative with the ability to succeed in an entrepreneurial environment.
Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero.

Responsibilities

Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts.
Partner with Customer Success to assess customer health and drive the appropriate renewal strategy.
Maintain and report an accurate forecast of renewals within assigned book.
Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale.
Escalate whenever appropriate to help resolve customer concerns.
Identify "at-risk" renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals.
Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities.
Collaborate cross functionally with Legal and Deals Desk as applicable.
Recommend and contribute to process improvements.