Renewals Manager Lead – Front Office Solutions

FIS • New York, NY

7d • $104,750 - $178,070 • Hybrid

About The Position

This role is for a Front Office Client Retention Manager at FIS, focusing on protecting and growing recurring revenue within strategic client relationships for Front Office and Portfolio Solutions Group technologies. The position involves serving as a strategic partner to clients, helping them maximize the value of their FIS investments, identify growth opportunities, and strengthen long-term retention outcomes across sophisticated organizations in global capital markets. The role requires managing complex commercial renewal cycles, developing renewal strategies, conducting executive business reviews, leading commercial discussions and negotiations, and building relationships with stakeholders across various client departments.

Requirements

• Proven experience within Renewals, Account Management, Client Retention, Customer Success, Client Relationship Management, or Commercial Account Management.
• Strong experience managing complex commercial negotiations and enterprise contract renewals.
• Experience working within Capital Markets, FinTech, Financial Services, Enterprise Software, or Financial Technology environments.
• Strong understanding of recurring revenue models, retention strategies, and account growth.
• Experience engaging with senior executives and key decision-makers.
• Ability to manage complex renewal pipelines, forecasting, and commercial reporting.
• Strong analytical, communication, negotiation, and stakeholder management skills.
• Experience using CRM platforms such as Salesforce and data-driven reporting tools.

Nice To Haves

• Experience within Front Office Capital Markets technology.
• Knowledge of trading workflows, market data, portfolio management, investment management, or order and execution management solutions.
• Experience working with investment banks, asset managers, hedge funds, or other global financial institutions.
• Experience supporting both renewal retention and revenue growth objectives.
• Exposure to renewal analytics, client health metrics, account coverage models, and forecasting frameworks.
• Experience with Power BI, reporting platforms, workflow automation tools, or process modernisation initiatives.
• Direct experience with FIS Front Office solutions and platforms.

Responsibilities

• Own assigned quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions Group customers.
• Lead the end-to-end renewal lifecycle, from early engagement and strategy development through commercial negotiations and execution.
• Protect and grow recurring revenue through proactive account planning and renewal management.
• Identify renewal risks early and implement mitigation and recovery strategies.
• Build trusted executive-level relationships across client organizations.
• Support targeted expansion opportunities and commercial growth initiatives.
• Partner with Sales, Revenue Operations, Finance, Product, Legal, and Client Success teams to ensure successful client outcomes.
• Deliver accurate forecasting, reporting, and pipeline management.
• Help modernise renewal processes through improved governance, analytics, automation, and operational discipline.
• Manage complex commercial renewal cycles across strategic financial institution accounts.
• Develop renewal strategies aligned to customer objectives and business outcomes.
• Conduct executive business reviews focused on value delivery and future requirements.
• Lead commercial discussions, pricing negotiations, and contract renewals.
• Build relationships with stakeholders across Trading, Investment Management, Technology, Operations, Procurement, and Executive Leadership teams.
• Use data, reporting, product utilisation insights, and engagement metrics to assess account health and renewal risk.
• Collaborate with internal teams to remove commercial blockers and accelerate decision-making.
• Identify opportunities to strengthen customer adoption and long-term retention.
• Maintain accurate forecasts, pipeline visibility, and CRM reporting.
• Act as a trusted advisor throughout the customer lifecycle.

Benefits

• Competitive compensation
• Career growth opportunities across Customer Success, Commercial Leadership, Capital Markets, and Enterprise Sales functions.
• Bonus and/or commission eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed