Renewals Account Manager

Zscaler

4d•$65,625 - $93,750•Remote

About The Position

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Renewals Account Manager - Commercial Sub50K to join our team. This is a Remote role, reporting to the Manager of AMS Commercial Renewals in the WW Renewals department. As a Renewals Account Manager, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
A strong background in a high-volume renewal, sales, or account management environment
Proven ability to manage a large number of transactions and consistently meet targets
Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
Exceptional organizational and time-management skills to handle a high volume of workstreams

Nice To Haves

Active use of AI in role to drive more insight, improve personal productivity and increase quality of your and your team’s work
Knowledge of ZScaler Products and contract and tools

Responsibilities

Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, a threshold that may change based on business needs
Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and the end customer to get contracts renewed on time
Adopt & Champion AI tools to stay on top of all tasks and improve your productivity to meet and exceed targets in a variable compensation model
Develop an understanding of Zscaler products to help migrate existing contracts to current SKUs and identify potential upsell opportunities for the account executive to pursue