Renewal Success Manager

DeepL•Austin, TX

1d•$99,708 - $115,920•Hybrid

About The Position

As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by our customers translates into long-term commercial commitment. You will be responsible for strategically leading the renewals process for critical and complex customer engagements, aligning customer health and usage with pricing models and growth-oriented contracts. This role involves designing pricing models and multi-year agreements, navigating procurement processes, leading negotiations, and partnering closely with Customer Success Managers, Account Executives, and the wider Go-to-Market organization to ensure alignment on the customer journey. Maintaining forecast accuracy and working with Global Systems Integrators (GSIs) and Partners to align renewal strategies with customer digital transformation are also key aspects of this position.

Requirements

Proven success in a commercial renewal role within a SaaS or AI organisation.
A commercial mindset and ability to tell a compelling value narrative for our customers.
Knowledge of LAER customer success framework, quota to cash and other pricing levers.
Strong collaboration with Customer Success, Account Executives and wider Go to Market organization.
Highly structured approach and operational framework for renewal lifecycle.
Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organizations, protecting margins whilst fostering long term relationships.
Fluent in English (French / Spanish or Portuguese would be a bonus)

Responsibilities

Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
Navigate the 'procurement maze', leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
Partner closely with Customer Success Managers, Account Executives and wider Go to Market organization to ensure alignment on the customer journey.
Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it's the standard.
Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer's broader digital transformation.