Renewal Specialist

Crisis24•Annapolis, MD

21h

About The Position

The Renewal Specialist supports the Account Management Team by managing the contract renewal process for select accounts. The role digitally manages agreements and assists external clients with account inquiries, additions, and modifications. It coordinates with account managers and internal teams to complete renewals in advance of contract expiration, maintain accurate client and agreement records, address client needs, and support timely invoice payment.

Requirements

2–4 years of experience in sales, sales support, or customer service preferred.
Excellent active listening, communication, organization, and follow-through skills.
Proven time-management skills and ability to manage multiple projects and prioritize competing tasks.
Ability to understand clients’ businesses and their fit with Crisis24 Integrated Risk Management products and services.
Strong interpersonal skills, including oral and written communication.
Experience with CRM software such as Salesforce, MS Office, MS Teams, SharePoint, and help desk support software.
Bachelor’s degree required, or relevant proven experience.

Nice To Haves

2–4 years’ experience in sales, sales support, or customer service is preferred.

Responsibilities

Collaborate with Account Managers to complete renewal opportunities and provide clients with a seamless experience.
Facilitate client renewals at least 45 days before contract expiration, both internally and externally.
Update client information in Salesforce and client agreements in the Contract Management application and/or SharePoint as needed and in a timely manner.
Anticipate client needs and communicate ways to support them, including outreach to Crisis24 subject matter experts.
Negotiate new terms, including upsells and downgrades, within business-defined parameters to retain clients and minimize potential revenue loss.
Build client relationships to develop, retain, and secure future business.
Document client and sales activities and outcomes in Salesforce from initiation through completion.
Use internal and technological resources for intentional client outreach.
Collaborate with the Contracts and Operations teams on necessary changes or updates to client agreements, subscriptions, and programs.
Support Accounts Receivable in achieving on-time payment of client invoices in accordance with contractual payment terms.