Renewal Specialist (m/f/d)

Checkmk

1d • Remote

About The Position

The Renewal Specialist will coordinate ongoing contract renewals within a structured pipeline, monitoring expiring contracts and upcoming renewals while considering customer requirements and individual setups. This role involves identifying stalled renewals to ensure timely and structured completion. The specialist will also build customer relationships, support them via phone or email to maximize product and service utilization, and collaborate with other teams on renewal campaigns, customer notifications, and upselling opportunities. Additionally, the role requires CRM administration, including system maintenance, development, and documentation of campaigns and customer interactions. The specialist will independently create quotes, support tenders, and ensure correct billing for support services and subscriptions, liaising with Legal, Finance, and Operations teams. A key aspect of the role is identifying AI tool applications for renewal processes and contributing to workflow development and automation for efficiency. Internal collaboration with Sales, Operations, and Account Management teams is crucial for optimizing processes, communication, and customer experience. The company also offers opportunities for additional exciting tasks beyond the core responsibilities.

Requirements

• Work carefully, precisely, and reliably.
• Enjoy delving into topics and working with contracts.
• Communicate confidently and fluently in German and English – both verbally and in writing.
• Enjoy working with customers and colleagues to find the best solutions.
• Organize work independently, make well-founded decisions within the area of responsibility, and reliably complete tasks.
• Enjoy communicating with different people and stakeholders and their different personalities and interests.
• Enjoy facing new and unfamiliar situations, take responsibility, and approach challenges with curiosity and self-initiative.
• High frustration tolerance and not being rattled by changes or resistance.
• Remain friendly, professional, and look for solutions in challenging situations.
• Not necessarily a tech professional, but should have an interest.

Nice To Haves

• Further language skills are an advantage and a welcome bonus.

Responsibilities

• Coordinate ongoing contract renewals in a structured pipeline.
• Monitor expiring contracts and upcoming renewals, considering customer requirements and individual setups.
• Identify early when renewals are stalling and ensure timely and structured completion.
• Build relationships with customers and support them by phone or email to get the most out of products and services.
• Set up campaigns for existing contracts, inform customers about changes, and work on upselling opportunities.
• Keep the CRM system in shape, drive its further development, and ensure campaigns and customer interactions are well documented.
• Independently create quotes, support tenders, and ensure correct billing for support services and subscriptions.
• Keep an eye on commercial details and cooperation with Legal, Finance, and Operations teams.
• Identify sensible application possibilities for AI-supported tools and assist in integrating them into renewal processes.
• Continuously develop existing workflows and use automation to make customer experiences and internal processes more efficient.
• Collaborate with Sales, Operations, and Account Management teams to optimize processes, communication, and customer experience.

Benefits

• The chance to make a decisive impact and shape the future of a dynamic, fast growing tech company while growing with your tasks and responsibilities
• Flexible and family-friendly working conditions in a stable environment
• Wide range of sports and wellness offers from Wellpass (over 9,000 offers)
• Agile team that embodies autonomy and fast decision making within flat hierarchies
• Unique corporate culture emphasizing equity, diversity and inclusion
• Wide range of education and training opportunities
• Fully remote work or high flexibility between mobile work and an office in Munich
• Attractive salary
• Regular onsite events (Checkmk Conference, Conference After Party, Company Outings, Team events and more) in a familiar atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed