Renewal Specialist MLF Core

Thomson Reuters•Eagan, MN

1d•Hybrid

About The Position

The Medium Law Renewal Specialist is responsible for increasing Westlaw revenue, usage and market share in assigned law firm accounts by utilizing skills related to legal research, training, sales and marketing. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in depth understanding of Thomson Reuters products and strong relationship building skills. About the Role In this opportunity as a Renewal Specialist, you will: Effectively meet customer needs and build productive customer relationships, taking responsibility for customer satisfaction and loyalty for Medium Law firm clients Create effective sales solutions for Medium Law clients, providing customers with high-impact training to exceed their needs and establishing solid, long-term relationships Build credibility by working as a strong team player and through powerful formal presentations; interact with others in a way that promotes openness and trust Demonstrate strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties Exhibit a deep knowledge of products such as Westlaw including content add-ons, the legal profession and the legal publishing industry Attain assigned revenue account goals Partner closely with Sales Executives in identifying the sales opportunity for each firm, supporting the renewal process in assigned accounts Educate customers on the benefits of Westlaw over competitors and train customers on the use of Westlaw Coordinate training and local marketing efforts with assigned Client accounts Keep up to date on competitive activities in accounts and communicate information to divisional/regional management Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions

Requirements

J.D. Degree preferred
Legal practice experience preferred
Strong communication, presentation and Westlaw legal research skills
Customer service orientation and experience
Field Account Management and sales/ marketing experience strongly preferred
Proficient in MS office tools
Previous legal research training preferred
Ability to travel occasionally to training sessions, meetings and to customer locations

Responsibilities

Effectively meet customer needs and build productive customer relationships, taking responsibility for customer satisfaction and loyalty for Medium Law firm clients
Create effective sales solutions for Medium Law clients, providing customers with high-impact training to exceed their needs and establishing solid, long-term relationships
Build credibility by working as a strong team player and through powerful formal presentations; interact with others in a way that promotes openness and trust
Demonstrate strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
Exhibit a deep knowledge of products such as Westlaw including content add-ons, the legal profession and the legal publishing industry
Attain assigned revenue account goals
Partner closely with Sales Executives in identifying the sales opportunity for each firm, supporting the renewal process in assigned accounts
Educate customers on the benefits of Westlaw over competitors and train customers on the use of Westlaw
Coordinate training and local marketing efforts with assigned Client accounts
Keep up to date on competitive activities in accounts and communicate information to divisional/regional management
Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions

Benefits

Flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Work from anywhere for up to 8 weeks per year
Career Development and Growth opportunities
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan