Renewal & Review Conference Unit Director

City of New York • New York City, NY

5h • Onsite

About The Position

The Office of Homelessness Prevention Administration (HPA) works to help New Yorkers obtain and maintain stable, affordable housing in partnership with the Department of Homeless Services, the NYC Housing Authority, and other organizations and City agencies. The Rental Assistance/Subsidies Program administers ongoing payments for the Living in Communities (LINC) rental assistance programs for homeless families. Its Renewal unit oversees annual renewals of LINC subsidies, while its Review Conference unit responds to inquiries and complaints about Rental Assistance decisions and handles requests for information and review conferences, as well as service requests from LINC landlords, tenants, and community advocates.

Under managerial direction and with wide latitude for independent judgment and initiative, the Director leads the Renewal and Review Conference units within HPA Legal Initiatives/Rental Assistance. The role oversees staff performance, unit operations, corrective actions, interagency and community liaison work, and analysis of program data and policy issues. This is a provisional appointment: when an examination becomes available in the Administrative Job Opportunity Specialist (AJOS) title, the appointee must take and pass it to remain in the AJOS title.

The position is located at 109 East 16th Street, New York, NY. The listed hours are 9:00PM to 5:00PM.

Requirements

• A bachelor's degree from an accredited college or university and four years of satisfactory full-time experience performing work related to employment services or economic support services for people in need, including at least 18 months in a supervisory or managerial capacity; or a high school diploma or equivalent and eight years of qualifying full-time experience, including at least 18 months in a supervisory or managerial capacity; or equivalent education and/or experience.
• All candidates must have at least a four-year high school diploma or equivalent and at least 18 months of supervisory or managerial experience as described in the qualifications.
• College credits from an accredited college or university may substitute for experience at a rate of 30 semester credits for one year of experience.
• Must take and pass the Administrative Job Opportunity Specialist (AJOS) examination when it becomes available to remain in the AJOS title.

Responsibilities

• Direct, coordinate, and monitor staff performance in the Renewal and Review Conference units to ensure adherence to HPA and HRA goals, policies, and performance standards; ensure staff are properly assigned, trained, and evaluated.
• Assist in developing and formulating corrective action plans for the units, potentially including new procedures, policy directives, bulletins, and additional staff training; direct follow-up studies to verify corrective actions and implementation of new procedures.
• Intercede when supervisory staff identify matters requiring a higher level of involvement.
• Liaise with governmental and non-governmental entities, including New York City Housing Court judges, City agencies, elected officials, housing and homeless service providers, and community-based organizations, to help meet critical Agency needs.
• Participate in policy formulation and analysis using data from WMS, POS, RAD, CARES, NYCWAY, RADMS, and MIS, and by evaluating Agency and other government and nonprofit reports.
• Ensure the integrity of the Review Conference process by leading staff and monitoring and controlling services so that work and performance fulfill the program's vision and mission and comply with guidelines, procedures, and policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager