Renewal Manager

Gong.io•Chicago, IL

21h•Remote

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong. You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience. You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies.

Requirements

2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.
Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate.
Experience working with Salesforce and Gong, particularly managing opportunities
Exceptional communication and negotiation skills, able to handle objections and influence decision-makers.
Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches.
Highly organized with strong attention to detail, managing a high-volume book of business efficiently.
Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach.

Nice To Haves

Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge
Listen to customer calls, master value-based talk tracks, and understand common objections.
Learn pricing and negotiation best practices to optimize renewal outcomes.
Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices.
Build cross-functional relationships across Customer Success, Sales, Finance, and Legal.
Fully own renewal negotiations and execution for a subset of customers.
Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities.
Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates.
Assess areas for process automation and operational efficiencies, making data-driven recommendations.

Responsibilities

Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals.
Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies.
Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.