Renewal Manager - Commercial

Egnyte•Raleigh, NC

10d•$70,000 - $80,000•Hybrid

About The Position

The Renewal Manager - Commercial provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Renewal Manager will manage the successful renewal process of strategic and enterprise accounts, as well as aid in efforts of customer success and retention activities.

Requirements

Demonstrated success managing client relationships.
Demonstrated understanding of revenue principles and revenue forecasting.
Highly data-driven mindset and passion for analytics.
Excellent communication skills (writing, listening, phone, documentation).
Enthusiastic and creative leader with the ability to inspire people.
Ability to make effective decisions for Egnyte’s long-term revenue strategy.
A team player capable of high performance and flexibility working in a dynamic environment.
Bachelor’s degree from an accredited college or university.

Responsibilities

Develop and implement strategies to enhance renewal rates and revenue retention
Manage segmented cadence for effective renewal forecast and projection.
Coordinate a streamlined process and systematic approach for annual contract renewals with the aim of increasing revenue retention and expansion and mitigating revenue attrition and contraction.
Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working knowledge of all accounts scheduled for renewal.
Ability to achieve success with at-risk customer renewals.
Ability to achieve success driving revenue expansion at renewal point.
Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources.
Ensure that Egnyte’s best practices and methodologies are met on a consistent basis.
Will report directly to Manager of Customer Renewals.
Travel potential: up to 10%.

Benefits

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
One Medical virtual care, providing you with healthcare access across the country