Renewal Desk Data Analyst

Dynatrace•Detroit, MI

7d•Hybrid

About The Position

A Renewal Desk Data Analyst works with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives by retrieving, organizing, and analyzing renewal data, then crafting into reality a system-derived proposal with the details requested. This is accomplished by working in our Salesforce.com environment and Excel tools. Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review. Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s). Test enhancements to Salesforce system in conjunction with Business Systems. Organize meetings with internal resources to discuss findings. Perform additional duties as required.

Requirements

At least 2 years of professional experience in data analysis, renewals operations, sales operations, finance, accounting, order management, or a related analytical role.
Advanced proficiency in Microsoft Excel, along with working knowledge of Word and PowerPoint.
Experience using Salesforce or a comparable CRM system.
Strong mathematical skills, with an emphasis on accounting, pricing, or financial calculations.
Proven ability to manage multiple priorities and perform effectively in a deadline-driven, mission-critical environment.
Strong organizational skills, including detailed record-keeping, independent follow-through, and a high degree of accuracy.
Excellent written and verbal communication skills.
Demonstrated flexibility and effectiveness when working in a collaborative, cross-functional team environment.
Self-motivated, results-oriented, and able to work independently with appropriate guidance.
Strong analytical and problem-solving skills, including the ability to break down complex information, validate results, and develop creative solutions using first principles.
Ability to learn new concepts, software, products, and business processes quickly.

Responsibilities

Retrieving, organizing, and analyzing renewal data.
Crafting system-derived proposals with requested details.
Analyzing and reviewing renewal opportunities and account history.
Gathering product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review.
Working in a team environment to ensure completion of assigned tasks within specified deadlines.
Testing enhancements to the Salesforce system in conjunction with Business Systems.
Organizing meetings with internal resources to discuss findings.
Performing additional duties as required.