REMS Specialist

Johnson & Johnson Innovative Medicine•Toronto, ON

5d•CA$65,000 - CA$89,915•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. The REMS Evaluation Specialist is the subject matter expert (SME) for REMS EVALUATION products. The Specialist provides superior key analytics and accelerates growth by building strong and collaborative relationships. The Specialist seeks out new Business Development opportunities to streamline and enhance the Customer Service function. This position will require in-depth knowledge of each operating company’s policies and procedures. This position will require in-depth knowledge of FDA/DEA requirements and the varying Elements to Assure Safe Use per REMS EVALUATION product. Must possess high-level multi-tasking and organizational skills.

Requirements

University degree is required.
Minimum of 5 years of in-depth business knowledge and customer focus.
In depth knowledge of current ERP systems.
Adept organizational, verbal and written communication skills.
Works independently.
Able to influence without direct reporting responsibility
Serves as subject matter expert for the business
Advanced problem solving and strong analytical experience.
Ability to work in a dynamic environment, managing achievement of competing priorities and deadlines

Nice To Haves

Analytical Reasoning
Business Behavior
Customer Centricity
Customer Intelligence
Customer Service Philosophy
Customer Support Operations
Customer Support Platforms
Customer Support Policies and Procedures
Customer Support Trends
Data Analysis
Execution Focus
Issue Escalation
Mentorship
Order Processing
Service Excellence
Service Request Management

Responsibilities

The successful candidate will be the Subject Matter Expert (SME) REMS Evaluation process Steps FDA REMS Evaluation Requirements Documentation ETASU
Provides training content and continuously provides knowledge transfer to the team.
They will become an expert in all systems within the business
Supports Business Manager processes.
They will perform routine trending on all customer/order issues and concerns.
They will function as a Subject Matter Expert in all REMS Evaluation matters and audits.
She/He will perform routine tasks in document management system.
The successful candidate will run key reports on a daily, weekly, monthly, annual basis
Performs necessary analytics and addresses any concerns.
This person will function as a Key point person on all new REMS EVALUATION required product support and launches.
She/He will develop process improvements and efficiency gains
They will proposes ideas and gains acceptance.
They will implements project plans, implements projects and Communicate findings and lessons learned.