Remote Vehicle Operator | Dubai, UAE

Moove

1d • Remote

About The Position

As a Remote Vehicle Operator, you are the eyes and hands behind our fleet. You will monitor live vehicle operations, respond to remote assistance requests, and ensure every ride is completed safely and efficiently across Dubai. This is a critical frontline operations role. You will work within our remote assistance platform to support autonomous vehicles in the field, escalate issues with precision, and help build the operational knowledge base that makes our fleet smarter over time. You will operate on a rotating shift schedule providing 24/7 coverage across the fleet.

Requirements

• High school diploma or above; field of study unrestricted
• Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms
• Strong verbal and written communication skills in English; Arabic a plus
• Calm and composed under pressure with strong situational awareness
• Fast learner with the ability to quickly master new systems and features
• Comfortable working rotating shifts in a 24/7 operational environment
• Valid UAE driving licence with a minimum of 3 years of driving experience
• Clean driving record: no major traffic violations in the past 12 months, no Salik or RTA black points indicating reckless driving, no DUI or drug-related driving offences, and no record of accidents resulting in death or serious injury

Nice To Haves

• Arabic language skills

Responsibilities

• Monitor live vehicle operations and respond to remote assistance requests in real time
• Use the remote assistance platform to support vehicles in accordance with operational protocols
• Work on independently resolving issues, and escalate unresolved issues to the relevant team lead promptly and track resolution through to closure
• Identify and flag patterns in vehicle behaviour or system performance that require attention
• Communicate findings to relevant teams in a timely and structured manner
• Collect, organise, and summarise remote assistance system issues and feedback
• Communicate findings to relevant teams in a timely and structured manner
• Assist customer service specialists with user communications and information follow-up as required
• Support testing and feedback tasks related to remote assistance and customer service systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED