Remote Operations Trainer | Dubai, UAE
About The Position
As a Remote Operations Trainer at Moove, you will be responsible for ensuring the capability and compliance of our remote vehicle operator team. This role involves supporting the design and delivery of programs that equip operators to monitor live AV deployments, respond to remote assistance requests, escalate safety events correctly, and meet quality standards. You will deliver onboarding, certification, and recertification programs, collaborate with the Remote Operations Manager and Quality Controller to maintain current training content, and utilize audit findings and performance data for continuous improvement. This is a specialist training role within the remote operations function, requiring work across rotating shifts to support a 24/7 operation.
Requirements
- 3 to 5 years of experience in remote operations, AV operations, or a 24/7 control centre environment.
- Prior experience in a training, coaching, or quality assurance role strongly preferred.
- Deep familiarity with remote assistance platforms, intervention protocols, and data logging tools.
- Strong understanding of AV system behaviour and remote operator best practices.
- Able to deliver engaging training for shift-based, operationally focused teams.
- Data-literate; comfortable using quality metrics and performance data to identify gaps and measure training impact.
- Strong attention to detail with the ability to assess operator performance accurately and deliver feedback constructively.
- Fluent in English; Arabic a strong advantage.
Nice To Haves
- Bachelor's degree in Mechanical, Automotive, Electrical, Mechatronics Engineering, or a related field preferred.
- Equivalent combination of technical qualifications and relevant AV or automotive experience may be considered.
Responsibilities
- Support the design and delivery of training programmes for remote operators covering platform navigation, vehicle monitoring, remote assistance protocols, disengagement response, escalation procedures, and SOP compliance.
- Develop structured onboarding programmes covering system tools, intervention rubrics, documentation standards, and safety protocols.
- Deliver periodic recertification and refresher training aligned with platform updates, SOP revisions, and quality audit findings.
- Create and maintain training materials including SOPs, assessment frameworks, platform guides, and scenario libraries.
- Deliver scenario-based training using simulated vehicle interactions to prepare operators for complex and edge-case situations.
- Contribute to and maintain a library of training scenarios drawn from real operational data and quality audit findings.
- Run calibration sessions with operators to ensure consistent application of intervention rubrics and escalation protocols.
- Work closely with the Remote Operations Quality Controller to translate audit findings and MisOp trends into targeted training interventions.
- Monitor training completion rates, assessment scores, and post-training quality metrics to measure programme effectiveness.
- Identify opportunities to improve training content and delivery using Kaizen principles to continuously improve; propose changes to the Training Manager for review and approval.
- Update training content promptly following platform updates, SOP changes, or new partner requirements.
- Maintain complete, audit-ready training and certification records for all remote operators and team leads.
- Ensure all programmes meet Moove AV, partner, and UAE regulatory qualification standards.
- Flag any operator performance or compliance concerns to the Remote Operations Manager and Training Manager promptly.
Benefits
- Opportunity to be part of a company transforming mobility.
- Collaborative, positive, curious, and engaged team environment.
- Support for diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
