Remote Triage RN Wednesday & Thursday 7pm- 7 am (2993)

US Heart & Vascular • Irving, TX

1d • Remote

About The Position

The Virtual Care Center focuses on a 'Call Us First' approach to patient care, offering patients a dedicated line for 24/7 triage, medical advice, and aiming to decrease unnecessary emergency room visits. This role involves collaborating directly with the patient’s primary cardiology team to coordinate care and achieve optimal patient outcomes.

Requirements

• Excellent clinical, communication and organizational skills
• Multitasking and critical analysis abilities
• Ability to function independently within the limits of the position
• Ability to function in a team environment
• Demonstrate knowledge and competence in basic cardiovascular technology, i.e., EKG, patient assessment and management of care, labs/hospital test results
• Able to demonstrate interpersonal skills to be approachable and understandable to patients, families, and care team members
• Minimum of an associate's degree in nursing; graduate of an accredited nursing program.
• Currently licensed to practice as registered nurse with a compact license or licensure for Alabama, Arizona, Kansas, Louisiana, and Texas
• Current BLS for Healthcare Providers certification

Nice To Haves

• Experience in cardiovascular setting preferred but not required

Responsibilities

• Receives incoming patient calls on dedicated line in assigned phone queue
• Triage calls to determine patient need as it relates to medical questions, care needs, medication management, and coordinating care
• Assess patient symptoms and medical needs, guiding patients to appropriate level of care within internal and external health care delivery organizations
• Provides patient and caregiver education related to health conditions and plan of care
• Engages primary cardiology team and care management team to coordinate care
• Outreaches to patients to follow up on care coordination and as directed by primary cardiology team
• Engages with on call provider for escalations outside of clinic hours
• Assists patient in scheduling appointments and getting medication refills
• Accurately documents in EHR per policy and in compliance with standard operating procedures

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree