Remote Triage - RN

Elevance Health•Santa Fe, NM

2d•Remote

About The Position

The Remote Triage – RN is responsible for serving as a Registered Nurse in the Remote triage call center. Monitors members using established disease specific protocols. Provides clinical support for members on program via telephonic outreach and inbound calls. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

Requires BA/BS in a related field and minimum of 3 years of Registered Nurse experience; or any combination of education and experience, which would provide an equivalent background.
Current, unrestricted RN license in applicable states required.

Nice To Haves

Compact license is strongly preferred.
BA/BS in Nursing preferred.
Clinical call center experience preferred.

Responsibilities

Provides information about the RPM Program to members with chronic conditions and explains the benefit of having chronic conditions managed, assessed and treated.
Communicates with program members and their care givers via outbound and inbound calls with respect to RPM clinical interventions.
Responds to member or provider written or inbound telephonic communications or inquires with respect to clinical interventions.
Monitors biometric data using established disease specific protocols.
Reviews members current labs and medications for appropriateness.