Remote Travel Customer Support Specialist

Hallford Travels•Rochester, NY

8h•Remote

About The Position

We are seeking friendly, dependable, and service-oriented individuals to assist clients with travel-related questions, coordinate travel arrangements, and provide support throughout the travel planning process. This opportunity is suited to people who enjoy helping others, have strong communication skills, and are interested in working in the travel industry remotely. The role involves providing customer service to clients planning travel; researching and coordinating options such as cruises, vacation packages, tours, and hotel accommodations; answering questions; communicating with travel suppliers to confirm reservations and details; maintaining accurate records of client interactions and bookings; and staying informed about promotions, supplier updates, and destination information. The specialist also supports clients before and after travel when needed.

Requirements

Strong customer service and communication skills.
Ability to work independently in a remote environment.
Comfort using email, online platforms, and basic computer tools.
Organization and strong attention to detail.
Positive attitude and professional communication style.

Nice To Haves

Previous customer service or travel experience is helpful but not required.

Responsibilities

Provide excellent customer service to clients planning travel.
Research and coordinate travel options, including cruises, vacation packages, tours, and hotel accommodations.
Respond to client questions and provide helpful travel information.
Communicate with travel suppliers to confirm reservations and travel details.
Maintain accurate records of client interactions and bookings.
Stay informed about travel promotions, supplier updates, and destination information.
Support clients before and after travel when needed.