Call Center Representative - 1st shift

Travel Incorporated • Duluth, GA

1d • Remote

About The Position

Travel Incorporated is hiring Remote Travel Consultants to support our growing customer service and call center operations. This role is ideal for individuals seeking work-from-home jobs, entry-level travel careers, or opportunities in client support and hospitality. If you’re organized, people-focused, and comfortable in a fast-paced environment, this position offers a pathway into a stable, long-term remote career.

Requirements

• Background in customer service, call center, retail, or hospitality is preferred
• Strong verbal and written communication skills
• Comfortable multitasking across multiple systems and platforms
• Detail-oriented with strong organizational abilities
• Ability to work independently in a remote work environment
• Basic computer skills (email, chat platforms, data entry, CRM tools)
• High school diploma or equivalent required
• Must have a dedicated workspace
• Reliable high-speed internet required (no satellite or select wireless providers - specifically, TMobile and Verizon)

Responsibilities

• Manage inbound customer interactions via phone, email, and chat
• Assist clients with travel reservations, itinerary planning, and trip changes
• Provide accurate information on flights, hotels, and travel policies
• Resolve issues and deliver high-quality customer service experiences
• Maintain detailed and accurate records in booking and CRM systems
• Partner with internal teams to ensure seamless travel coordination

Benefits

• Structured Onboarding & Paid Training
• 14-week paid training program designed for success
• Company-provided equipment
• Ongoing support from leadership and peers
• Career Development Opportunities
• Build experience in travel planning, reservations, and customer support
• Opportunity to grow into more advanced, consultative roles over time
• Paid training and ongoing professional development
• Clear path for advancement within customer service and travel roles
• Collaborative, team-oriented culture
• Equipment provided + travel expenses covered for required training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees