Call Center Representative - 2nd Shift

Travel Incorporated • Duluth, GA

1d • Remote

About The Position

Travel Incorporated is seeking a passionate and eager individual to join their team as a Travel Consultant in their Contact Center. This role is presented as a career opportunity within the travel industry, offering growth and development. The company emphasizes delivering Excellence in Client Care and truly values its associates. The position starts with 14 weeks of paid training through TI University. Local candidates will attend training in person, while non-local candidates will have mostly remote training with 2 in-person weeks at the Duluth, GA office (travel provided by TI). After training, the role transitions to remote work, applying learned skills with full team support. Associates will help clients develop travel plans based on their goals and timelines, offer personalized travel advice, solve problems, and identify ways to improve their experiences, all while building relationships based on trust and service excellence. The role offers a clear path for progression, from basic bookings to more complex, consultative travel planning.

Requirements

• A strong customer service mindset — you're motivated by helping others
• Excellent communication skills and the ability to build trust quickly
• Tech-savvy and comfortable using email, chat, and other digital tools
• Detail-oriented, organized, and thrives in a structured environment
• High school diploma or equivalent
• Reside in a state where Travel Incorporated is currently hiring

Nice To Haves

• Previous client service or call center experience

Responsibilities

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
• Listen actively to understand client goals and create travel solutions tailored to their needs
• Guide clients through itinerary options, modifications, and travel best practices
• Deliver exceptional service that drives client satisfaction and supports performance goals
• Collaborate with internal teams to ensure smooth, accurate travel arrangements
• Proactively identify and act on opportunities to improve the client experience

Benefits

• 14 weeks of paid training through TI University
• Career growth pathways and continuous training
• A collaborative culture where your voice is heard and your work matters
• Equipment provided
• Travel covered for required in-person training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees