Remote Support Technician (2026-0171)

Acclaim Technical Services•Tysons, VA

2d•Remote

About The Position

Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are actively recruiting for a Remote Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgina.

Requirements

Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.
Current TS/SCI w/ Poly clearance

Nice To Haves

Related work experience in a technical help desk position.
Special non-commercial systems administrator experience (access management/file transfer).
Experience with ServiceNow ITSM & ITBM.
Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Responsibilities

Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
Provide user support and basic training for common applications, system procedures, and office productivity tools.
Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.