Dedicated IT Support Technician (2026-172)

Acclaim Technical Services•Tysons, VA

2d•Hybrid

About The Position

Acclaim Technical Services (ATS) is seeking a Dedicated IT Support Technician with a current TS/SCI w/ Poly clearance to support their Network Solutions Division in Northern Virginia. ATS, founded in 2000, is an Employee Stock Ownership Plan (ESOP) company specializing in cyber operations, intelligence solutions, network infrastructure, engineering, business enablement, and enterprise operations for U.S. Federal agencies. ATS is recognized as a top workplace and is experiencing continued growth.

Requirements

Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.
Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.
Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.
Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations.
Current TS/SCI w/ Poly clearance.

Nice To Haves

Experience supporting standalone (non-ELA) customer environments.
Familiarity with OCS lockdown scripts and system security hardening.
Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements.
Experience with workstation imaging and automated deployment tools.
Knowledge of endpoint lifecycle management and software license administration.
IAT Level II certification (Security+ CE or equivalent).

Responsibilities

Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.
Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments.
Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.
Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.
Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements.
Travel locally between customer sites and support temporary assignments as needed.