Remote Support Specialist
About The Position
The Remote Support Specialist (RSS) supports Trane Digital Services and Connected customers as part of the Digital Services Team. Using Trane Connect and Command Center, the specialist enables, maps, and tunes equipment analytics; reviews remote diagnostics; performs remote Digital Inspections; and records follow-up items and details in the Trane Connect platform. The role includes responding to on-demand calls, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to building system programs. The specialist works with other team members and customers. Exceptional written and verbal communication skills are critical. Although the title includes “Remote,” the posting gives conflicting work-location details: it lists both “On-Site (5 days)” and “Remote within Geography.” The role also involves physical tasks and work environments that may include outdoor locations and mechanical rooms.
Requirements
- Technical diploma in building mechanics, refrigeration, or industrial automation, and at least five years of experience in a similar position; or an equivalent combination of work and education.
- Strong written and verbal communication skills.
- Mathematical aptitude.
- Reasoning ability.
Responsibilities
- Support Trane Digital Services and Connected customers.
- Use Trane Connect and Command Center to enable, map, and tune equipment analytics.
- View remote diagnostics and perform remote Digital Inspections.
- Capture follow-up items and details in the Trane Connect platform.
- Respond to on-demand calls.
- Monitor critical building metrics and check systems for operational integrity.
- Make small-scale adjustments to building system programs.
- Collaborate with Digital Services Team members and customers.
Benefits
- Health insurance beginning on day one for the employee and family.
- Holistic wellness programs with incentives.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, and sick leave.
- Additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
