Remote Support Specialist
About The Position
The Remote Support Specialist primarily provides remote support, troubleshooting, upgrades, and investigation for Trane Digital Systems, supporting the Upper Midwest Regions’ digital and controls offerings. The role supports commissioning, programming, graphics updates, communications links, end-to-end testing, troubleshooting, and servicing for digital agreement clients. It also documents digital analytics, validates sequences of operations, and performs related support functions. The specialist services products and equipment on assigned projects and works to ensure customer satisfaction by identifying, diagnosing, and remotely resolving equipment- and system-related issues at client locations. The role coordinates with the team leader and customers to understand remote service and repair requirements, examining building layouts, forecasting issues, gathering analytics, and coordinating with required on-site work. The specialist stays current on Trane products and maintains high safety standards, while tracking the use, wear, and condition of company-issued and procured assets. The position is virtual, with working hours of 7 AM to 4 PM local time.
Requirements
- High school diploma or equivalent, or a certificate of completion from an accredited technical school.
- Typically at least 7 years of experience in HVAC/Controls.
- Strong operating knowledge of Microsoft Office software.
- Working proficiency with handheld computers such as a smartphone or iPad.
Nice To Haves
- Technical school or formal training.
- 5–7 years of building automation systems (BAS) experience.
- Previous experience with direct digital control (DDC) systems.
Responsibilities
- Provide remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems for the Upper Midwest Regions’ digital and controls offerings.
- Support commissioning, programming, graphics updates, communications links, end-to-end testing, troubleshooting, and servicing of digital agreement clients.
- Document digital analytics, validate sequences of operations, and perform associated support functions.
- Service products and equipment on assigned projects and identify, diagnose, and remotely resolve equipment- and system-related issues at client locations.
- Coordinate with the team leader and customers to understand remote service and repair requirements by examining building layouts, forecasting issues, gathering analytics, and synchronizing with required on-site work.
- Keep current on Trane products, including their installation, operation, maintenance, service, and repair, particularly for direct digital control systems.
- Enforce safety standards and maintain security and accountability of company-issued and procured assets by recording their use, wear, and condition.
- Work overtime and weekends as business needs require, including occasional overnight stays.
Benefits
- Health insurance beginning on day one for the employee and family.
- Holistic wellness programs with incentives.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and options supporting volunteer and parental leave.
- 401(k) matching.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
