Remote Support Specialist
About The Position
The Remote Support Specialist (RSS) supports Trane Digital Services and Connected customers as part of the Digital Services Team. Using Trane Connect and Command Center, the specialist enables, maps, and tunes equipment analytics; views remote diagnostics; performs remote Digital Inspections; and records follow-up items and details in the Trane Connect platform. Duties include responding to on-demand calls, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to building-system programs. The RSS collaborates with other team members and customers, and strong written and verbal communication skills are critical to success in the role. The posting contains conflicting work-location statements: it says both “On-Site (5 days)” and “Remote within Geography.” The work environment also includes outdoor settings and mechanical rooms, potentially in extreme conditions and temperatures, with exposure to machinery, heavy equipment, elevated locations, wet conditions, airborne vapors and particles, vibration, electrical-shock risks, and sometimes toxic or caustic chemicals. The noise level is typically high. This is designated a safety-sensitive role. The position is hourly, with a stated annual base salary or hourly pay range of $28.64–$44.31. The posting also includes a separate, conflicting range of $18.09–$54.26.
Requirements
- Technical diploma in building mechanics, refrigeration, or industrial automation, and at least five years of experience in a similar position; alternatively, an equivalent combination of work and education.
- Strong communication skills.
- Mathematical aptitude.
- Reasoning ability.
Responsibilities
- Use Trane Connect and Command Center to enable, map, and tune equipment analytics.
- View remote diagnostics.
- Perform remote Digital Inspections.
- Capture follow-up items and details in the Trane Connect platform.
- Respond to on-demand calls.
- Monitor critical building metrics.
- Check systems for operational integrity.
- Make small-scale adjustments to building-system programs.
- Collaborate with Digital Services Team members and customers.
Benefits
- Health insurance, effective on day one for the employee and family.
- Holistic wellness programs with incentives.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, and sick leave.
- Additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
