Community Manager - 5523
About The Position
Guardian has an opportunity for a Full-Time Remote Site-Support Manager to join our team! The Remote Support Manager provides operational and administrative support to properties and regional teams across the company portfolio. This role supports site operations during staffing transitions, high-volume operational periods, special projects, and ongoing property support needs. The position requires strong knowledge of property management operations, accounts receivable, compliance deadlines, reporting, and resident account management. The Remote Support Manager is responsible for ensuring assigned properties operate in accordance with company policies and procedures while supporting compliance with applicable Fair Housing, Landlord-Tenant, and other regulatory requirements. This role may support multiple properties, regions, and departments simultaneously and serves as a utility support position assisting operational teams as business needs require.
Requirements
- High school diploma or GED required.
- Minimum three years of administrative, property management, occupancy, or related experience preferred.
- Affordable housing experience preferred.
- Strong organizational skills and attention to detail.
- Ability to manage multiple deadlines and priorities simultaneously.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality of resident, company, and property information.
- Ability to work independently in a remote environment while supporting multiple teams and locations.
- Ability to complete required company training within established deadlines.
- Possess basic technology, internet and general computer use skills and willingness to learn new programs as needed.
- Ability to speak, read and write in English.
- Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
Nice To Haves
- Minimum three years of administrative, property management, occupancy, or related experience preferred.
- Affordable housing experience preferred.
Responsibilities
- Represent the company in a professional and positive manner at all times.
- Support assigned properties and regions in meeting operational, occupancy, and financial goals.
- Ensure assigned work is completed in compliance with company policies and applicable regulations.
- Maintain confidentiality of all resident, company, owner, and employee information.
- Accurately record time worked and follow company timekeeping procedures.
- Establish and maintain collaborative working relationships with coworkers, leadership, and site teams.
- Continuously seek improvements in work processes and operational efficiency.
- Perform additional duties and special projects as assigned.
- Complete assigned operational tasks through company ticketing and project management systems.
- Provide remote operational support to properties and regional teams across the company portfolio.
- Maintain detailed notes and updates within ticketing systems for all assigned projects and special assignments.
- Support company initiatives and operational consistency across assigned properties and regions.
- Prepare, review, and distribute operational and financial reports, including: 20th Reports, 25th Reports, Additional monthly and special reports as assigned.
- Assist with aged receivable review and account clean-up efforts.
- Review resident ledgers and process approved adjustments and corrections.
- Charge and post late fees to resident ledgers in accordance with company policy.
- Review and process Housing Consolidated Receipts and related documentation.
- Assist with monthly financial narratives and supporting documentation.
- Review Accounts Receivable reports following rent grace periods.
- Prepare and issue required notices, including 30/14 Notices for Non-Payment and other balance due notices.
- Monitor delinquency timelines and coordinate with site teams and supervisors regarding collection activity.
- Process and track move-out balances and accounts sent to collections.
- Ensure move-out accounting and write-offs are completed timely and accurately.
- Maintain accurate documentation, narratives, and electronic records.
- Utilize company software systems including property management, ticketing, communication, and reporting platforms.
- Manage and monitor SOCi-related tasks and communications as assigned.
- Collaborate with site teams, regional leadership, and corporate departments to support operational goals.
Benefits
- Medical/Vision/Prescription Insurance
- Dental Insurance
- Medical/Dependent Care FSA
- Life/AD&D Insurance
- Employer-matched 401-K
- 10 days of Vacation Time per year
- 1 hour of Sick Time for every 30 hours worked
- 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday
- Employee Assistance Program
- Competitive salaries
- Culture in which individuals work and participate in collaborative team environments
- Encouraged to continue to grow both professionally and personally
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
