Remote Services Commercial Engineer

Honeywell • Independence, OH

5d • Hybrid

About The Position

This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA) and provide updated validation and analysis of Customer energy profiles and usage. You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base. It will be your responsibility to ensure our customers gets their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams and directly interfacing with customers. Some national travel to customer sites may be required. Currently this is less than once per month. Hybrid working is possible, although the role is based out of Cleveland Ohio and it is expected to attend the office 3 days per week. Initial 90 days training would be 5 days per week in the Cleveland office. You will be based at our Independence, OH office and report to the Senior Field Service Manager. You will follow a hybrid schedule, working in office 3 days per week. Initial 90 days training would be 5 days per week in the Cleveland office. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Requirements

• Some national travel to customer sites may be required (less than once per month).
• Hybrid working is possible.
• Expected to attend the office 3 days per week.
• Initial 90 days training would be 5 days per week in the Cleveland office.

Responsibilities

• Operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA).
• Provide updated validation and analysis of Customer energy profiles and usage.
• Serve as the first point of contact for contracted customer base.
• Ensure customers' issues are resolved in the most expedient way possible and in accordance to their SLA agreements.
• Offer Remote Fixes and Escalations to Field Engineering Teams.
• Directly interface with customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed