Remote Service Engineer

Philips

7d•$42 - $73•Remote

About The Position

Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management. Your role: Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies. Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support. Resolve service issues by leveraging internal tools, systems, and knowledge resources. Escalate complex product issues to higher-level support for further evaluation and resolution. Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.

Requirements

5+ years of remote software system experience
Solid background in structured query language (SQL)
Experience in Windows server environments
Computer networking skills
Technical solutions authoring skills
Ability to solve mechanical and electrical issues
Team player who is versatile and keen to work with a variety of Philips products.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in the United States.

Nice To Haves

Technical discipline preferred for degree.

Responsibilities

Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.
Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.
Resolve service issues by leveraging internal tools, systems, and knowledge resources.
Escalate complex product issues to higher-level support for further evaluation and resolution.
Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.